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QI Specialist Any DePaul Location in Virginia

QI Specialist

Full Time • Any DePaul Location in Virginia
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
JOB SUMMARY:  
The Quality Improvement Specialist (hereafter referred to as QI Specialist) helps ensure the highest level of care and safety within DePaul's programs by auditing the delivery of quality services and best practices. This position monitors, evaluates, and identifies areas of improvement related to the welfare of those served and supports or facilitates health and safety initiatives at DePaul as assigned. The QI Specialist assists in auditing and inspecting case records to ensure quality and compliance with internal policies and regulatory requirements. 
 
SUPERVISION RECEIVED AND EXERCISED:  
The QI Specialist reports directly to the Director of Quality & Compliance. 
 
ESSENTIAL FUNCTIONS AND DUTIES: 
This list is not an exhaustive or all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time. 
  • Conduct qualitative reviews of records, including any DePaul-approved home (hereafter collectively referred to as providers) and/or program, evaluating risk and liability, as well as the provision of services.  
  • Review records for compliance to prevent improper or ineffective service delivery and reduce potential harm or events  
  • Identify potential areas of compliance, vulnerability, risk, and training curriculum needs, and process improvements after completing audits 
  • Analyze audit findings and, in consultation with the PD, supervisors, and the Director of Quality & Compliance, develop internal quality improvement and corrective action plans and practices to resolve problematic issues. Provide general guidance and/or brainstorming on how to prevent or address similar situations. 
  • Utilize electronic records for data analysis and status of case activities, reports, and training completed by employees and providers, and develop related reports or charts 
  • Gather information for and may assist with investigations/root cause analysis of critical incidents as assigned and in conjunction with a Program Director and/or Director of Quality & Compliance 
  • Facilitate work groups and committees pertaining to quality improvement or health and safety as assigned 
KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS REQUIRED:  
Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that is demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job. 
 
Knowledge of: 
  • Office and records administration techniques and procedures 
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar 
  • Microsoft Office Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet 
  • DePaul's policies, procedures, and standard practices, and the rules and guidelines established by regulatory and governing agencies  
  • Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property 
  • State and Federal laws, regulations, and practices of licensing authorities, DMAS, and accreditation organizations 
  • Programs serving children as well as people with developmental disabilities, including Virginia licensing requirements for the Department of Social Services, Department of Behavioral Health and Developmental Services, human rights chapter, and Department of Medical Services waiver 
  • Knowledge of methodologies and resources used to assess the needs of the listener or audience to share information or engage in ongoing communication  
Skill/Ability to: 
  • Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times 
  • Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely, that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work  
  • Demonstrate logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems 
  • Collecting and analyzing data 
  • Manage multiple priorities and complete assignments on time, accurately, and with attention to detail, and ensure a high-quality work product 
  • Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, management, community partners, and business associates, and work collaboratively in a team environment, and build strategic relationships 
  • Develop objectives, evaluate effectiveness, and assess service plans for individuals served 
  • Communicate effectively in both oral and written form 
  • Make arithmetical computations and tabulations 
  • Read and understand information and ideas presented in writing 
  • Operate a personal computer with a general understanding of MS Office Suites, virtual meeting software,  the Internet, and department or program-specific software 
  • Operate standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, and computer 
  • Analyze and prepare concise and accurate documents, reports, and correspondence 
  • Effectively market the programs and services of the department 
  • Train others 
  • Navigate through records with knowledge of regulatory requirements 
  • Help engage, provide support, and motivate others 
  • Understand complex and potential crises, with knowledge of practices related to crisis intervention 
  • Adapt to varying work schedules and/or work locations 
  • Exercise sound judgment and critical thinking in decision-making and solving various work-related situations  
  • Learn policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility 
  • Assist with the general upkeep and cleaning of office areas and agency vehicles 
 Other Characteristics:  
  • Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued 
  • Demonstrate professional composure in difficult and stressful situations  
  • Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work 
  • Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records, with no disclosure to others without needing to know 
MINIMUM REQUIREMENTS TO APPLY: 
A Bachelor's degree with a minimum of three years of experience in case management or quality and compliance in a human service field is required.  
 
WORK ENVIRONMENT: 
The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employee regularly works in an office environment and occasionally in the field. Due to the nature of the work, the incumbent may be exposed to situations of a highly emotional nature; incumbents are expected to use verbal skills to resolve interpersonal situations to achieve desired results independently. Incumbents may be exposed to various living conditions and lifestyles. Work is generally completed regularly during weekdays; however, daily work hours may vary. Completion of job duties outside of normally scheduled hours may be required. Work is subject to frequent interruptions, and noise levels vary based on the work locations.  
 
PHYSICAL REQUIREMENTS: 
The physical demands described herein are representative of those that an employee in this position must meet, with or without reasonable accommodations, to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position, effective communication, and seeing or hearing verbal cues. Walking from one-third to two-thirds of the time, sitting from one-third to two-thirds of the time, standing from one-third to two-thirds of the time, bending from one-third to two-thirds of the time, stooping up to one-third of the time, lifting/pushing/pulling no more than ten pounds are required. When accessing various locations, the incumbent must climb stairs and ramps. This position requires driving approximately ten percent of the employee's working time to various locations. Public transportation may not be available. Individuals needing reasonable accommodations should speak with their immediate supervisor/hiring manager.   
 
SPECIAL REQUIREMENTS AND QUALIFICATIONS:  
After receiving a conditional job offer, the following may be required: a current DMV driving record with results that comply with insurer guidelines; a drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies; and a criminal and child protective services background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report. Additionally, the applicant must have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.  
 
NOTE: 
This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties that may be required of such employees or to limit the nature and extent of assignments that an individual may be given. 
 
DePaul is an equal opportunity employer and E-Verify participant.
 
Compensation: $23.46 - $25.46 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, religion, color, gender, ethnic or national origin, physical or mental disability, marital status, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, veteran status, sex, sexual orientation, gender identity, gender, genetic information, political affiliation, or any other classification protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, religion, color, gender, ethnic or national origin, physical or mental disability, marital status, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, veteran status, sex, sexual orientation, gender identity, gender, genetic information, political affiliation, or any other classification protected by law. You are being given the opportunity to provide the following information in order to help us comply with EEO recordkeeping and reporting requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter with regard to your employment. Any information that you do provide will be recorded and maintained in a confidential file separate and apart from your application materials.